We are currently experiencing a high volume of phone calls. We apologise for any delay. Please note that we will be contacting everyone directly or via their travel agent, in departure date order. Thank you for your patience!
Updated: 10 November 2020
Despite our very best efforts, we have been unable to escape the effects of the coronavirus pandemic and we have taken the difficult decision to cancel this year’s Lapland holiday programme.
The Finnish government has put in place a number of strict entry requirements. These include pre-departure Covid-19 testing for all visitors, including children, and quarantine for anyone staying more than 72 hours.
In addition to the added difficulty and cost in arranging Covid-19 test certificates, many people have told us that they would rather defer their travel until a time when testing is no longer required. The quarantine requirement for longer stays also makes it impossible for many of our short breaks to operate, which has a knock-on effect on the whole programme.
We know how much of a disappointment this will be to you and your family, and we can only apologise for this.
If you have a booking with us, your holiday remains fully protected by our ATOL licence, and you now have two options available:
If you choose to transfer your booking to next year – and we hope that you will – we will transfer your booking to the same tour package on the closest equivalent departure date. There will be no amendment fees, and no additional cost.
We have provisionally rebooked your holiday to guarantee you a space and will be in touch soon to confirm the new details and whether you wish to go ahead.
If you are comfortable with the change, then no further action is required: we will issue a new confirmation invoice and ATOL certificate within 28 days.
Your balance payment would be due 10 weeks prior to the new departure date. Your holiday remains 100% ATOL protected throughout.
If you have any questions about this or wish to discuss changes to your booking, then please get in touch.
If you choose this option, we will cancel your booking and refund all payments that you have made to us to date. If you booked directly with us, your refund will be credited to the original payment card. If you booked via a travel agent, your travel agent will refund you directly.
We will process all refunds as quickly as we can, in departure date order. As you will appreciate, this is an unprecedented situation and it will take us some time to process the refunds. Please bear with us, and remember your money remains 100% protected throughout by our ATOL licence.
Our Customer Service team will contact you, directly or via your travel agent, to confirm whether you wish to transfer your booking or to cancel and request a refund. We would ask you please to wait for our call. Our phone number will display as 0800 270 0147 when we call.
We will call in departure date order, and it may take us several days to contact everyone. We apologise in advance for any delay, but please be assured that we will be in touch in touch, and that your money remains fully protected.
If you do wish to discuss your options in the meantime, please contact your travel agent in the first instance. If you booked directly with us you can call our dedicated 2021 re-booking line on 0800 270 0147.
Thank you for your patience and understanding during this difficult time. We know how frustrating it is for holiday plans to go away, and we’re so sorry that we have been unable to share the magic of Lapland with you this year. I hope that you will give us the opportunity to make it up to you next year.
We have also included answers to many of the most frequently asked questions about travel to Lapland and how this is affected by the coronavirus situation.
We are proud members of ABTA and the government-backed ATOL scheme – so your money is 100% protected.
If we have to cancel your tour for any reason, you will have a choice of moving your booking to an alternative departure date, or requesting a full refund.
If you cancel your holiday and the tour is still operating, then a cancellation charge will apply, as detailed in our booking conditions. We will refund any money you have paid towards the holiday, minus the cancellation charge. Your travel insurance may cover this cancellation charge in some circumstances. We appreciate that people often cancel for reasons beyond their control, so we do offer a 5% discount should you choose to book with us again in future.
If someone in your party contracts Covid-19 within 14 days of departure, you can reschedule free of charge to take the same trip later in the same season. This is subject to availability, and applies to you, anyone you are sharing a room with, and your dependants. We will require a medical certificate to confirm the diagnosis. If you choose not to travel, cancellation charges will apply, and you should contact your travel insurance company to discuss reimbursement. We do offer a 5% discount should you choose to book with us again for next year.
The balance for your holiday will be due in full 10 weeks before your departure date.
We really hope that you will never need to claim on your travel insurance, but it is important to make sure that your family and your belongings are properly covered, just in case the unexpected happens. We recommend taking out travel insurance at the time you book, and strongly recommend choosing a policy with specific Covid-19 cover.