Service reviews
Exceptional
4.9 out of 5
Trip reviews
Exceptional
4.8 out of 5
Turning feedback into forests
Service reviews
Showing 860 five-star reviews
- Trusted CustomerFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Fantastic team and super helpful! Thank you!
Really helpful staff, very pleasant nd knowledgeable. Thank you!
Share: - Mr NewbigginFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Magical Interlude (Luosto)
I'd made an inital enquiry via the website and had received both an email quotation and a follow up phone call. When I decided to proceed with my booking, the process couldn't have been easier and my special requets re cabin location were listened to. It's going to be my 3rd time in Lapland with Canterbury Travel and Christmas 2027 can't come soon enough!
Share: - Mrs MarsayFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Top quality service
Brilliant friendly service..the website has plenty of information..telephone service is fantastic. Staff are helpful and knowledgeable nothing is too much trouble for them. Portal is easy to use and great for updating your details. First time user and definitely recommend.
Share: - Ms SullivanFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Excellent and professional service
Response from Donna
Thank you so much for your kind words, Ms Sullivan! We’re delighted to hear that you were pleased with our service. We truly appreciate your support and look forward to welcoming you to Lapland later this year.
Best regards,
Donna
Canterbury TravelShare: - Mrs FuraFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Easy , friendly and efficient.
Prompt response to my enquiry which resulted in me booking our Lapland experience .
Friendly service with all of the information about the trip was given.Response from Donna
Thank you so much for your lovely feedback, Mrs Fura! We’re delighted to hear that you found our service friendly and informative, and that we were able to help you book your Lapland holiday. We hope you have an absolutely magical time and make some wonderful memories! 🎅❄️✨
Share: - Trusted CustomerFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
A very pleasant and helpful rep.
Was able to answer all my questions, explain the itinerary without me asking. I think she was one of Santa's little helpers
Response from Donna
That’s fantastic to hear! It sounds like Taylor went above and beyond and made the whole experience really easy for you. She's definitely one of Santa’s little helpers! 🎅😊
Best regards,
Donna
Canterbury TravelShare: - Mrs CarnellFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Very helpful staff, able to assist with my query promptly and answer any questions.
Response from Donna
Thank you for your lovely feedback, Mrs Carnell! We’re delighted to hear that our team was able to assist you promptly and answer all your questions. We really appreciate your kind words and we look forward to welcoming you to Lapland later this year! 😊
Best regards,
Donna
Canterbury TravelShare: - Trusted CustomerFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Excellent to deal with.
From the initial contact to the booking the company were very helpful. They answered all questions, no matter how trivial.
Response from Donna
Thank you so much for your kind review! We’re delighted to hear that our team was able to answer all your questions and make the booking process as smooth and straightforward as possible. It was a pleasure helping you to book your Lapland trip, and we really appreciate your feedback! 😊
Best regards,
Donna
Canterbury TravelShare: - Mrs MugglestoneFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Helpful, knowledgeable
Call handler was very knowledgeable and gave good advice about holiday and flights
Response from Donna
Thank you for your kind feedback, Mrs Mugglestone. We’re pleased to hear that our call handler was knowledgeable and provided helpful advice regarding your holiday and flights. We really appreciate you taking the time to share your experience.
Best regards,
Donna
Canterbury TravelShare: - Mrs PeggFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Painless booking
I had so many questions before booking and Demi was very patient with me and responded so quicky! The whole booking process was painless!
Response from Donna
Thank you so much for your lovely review! 💛 It was an absolute pleasure helping you, Demi is so glad she could answer all your questions and make the booking process quick and stress-free. We really appreciate you choosing us and hope you have a wonderful time! ✨
Best regards,
Donna
Canterbury TravelShare:
Trip reviews
Showing 1,088 five-star reviews
- Trusted CustomerFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Magical Interlude
Excellent itinerary, excellent guide, excellent accommodation, excellent experience that we'll never forget. The only thing we'd give a good to was the choice of food for children. Some kids have a more varied diet, my son ended up going for the adult options most times. Have recommended our trip to everyone we know.
Response from Donna
Thank you so much for your fantastic review! We're delighted to hear you enjoyed the itinerary, guide, accommodation, and that the trip was such a memorable experience. It means a lot to know you've been recommending us to friends and family.
We also really appreciate your feedback about the children's meal options. It's helpful to know that a more varied children's menu would have been appreciated, and we'll certainly pass your comments on to our partners for consideration.
Thank you again for travelling with us!
Best regards,
Donna
Canterbury TravelShare: - Mr CoxFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Christmas at Luosto
Share: - Mr NiesFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Christmas at Suomu
We can't speak highly enough of it - it's weeks after and the children are still talking about it every day
Share: - Mrs AshmanFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Magical Interlude
Amazing! It was so well organised and I didn’t have to think about anything. The children had a wonderful time. I can’t recommend enough. We went for 3 nights which I think was a good length of time as 2 nights would have been too short.
Share: - Lisa FortesFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Location: Cornwall
Trip: Lapland Arctic Adventure
We have been to Lapland before not this location or with Canterbury travel but I can honestly say it was worth every penny and the excursions were far better than we have experienced before. The only thing I would have changed would be the range of food at the buffet dinner at the hotel for picky guests they would struggle but other than that everything else was perfect for us. I couldn’t say what the highlight of the trip would as we had so many. On the free day we took a walk up to the Ukko-Luosto Scenic Hut which overlooks Luosto and the views from the top of the fell were spectacular. We were also lucky enough to see the northern lights which was again was another highlight. Would I travel again with Canterbury Travel to Luosto…Definitely!!!
Share: - Mrs DewarFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Magical Interlude
Out of this world! The most amazing thing we have EVER done as a family. Memories that will last a lifetime.
Jam packed from start to finish. Just amazing!Share: - Mrs StormontFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Christmas at Suomu
The most amazing experience from the minute you land and leave. So well done and felt very personal even though there were a lot of people there.
Share: - Miss EasonFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Magical Interlude
Absolutely amazing and magical at every point. Would not hesitate to book again with Canterbury
Share: - Ms DeardsFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Christmas at Luosto
Canterbury travel were amazing and it was an unforgettable experience. I regret going for actual Christmas though as I felt it was so super busy on Christmas day itself. Having to be on the bus at 8.20 in the morning was tough and no proper roast. Obviously this is just my families wishes and others might relish in the business of it. I also felt the reindeer looked like they had had enough so If I was recommending to others I would recommend Canterbury but early in the season when they aren't so sad looking maybe. Honey was our star and made a real impact on our kids. My Annie was the saddest when she had to say goodbye, our bus driver was also lovely. Canterbury travel couldn't do enough to make sure we had an awesome trip. I guess you just need to be prepared for being busy and being a fit person would benefit you as my husband who is not fit struggled walking up hill to the restaurant. Not an issue Canterbury can do anything about but certainly something to bare in mind for anyone else booking
Share: - Mrs BriggsFeefo Verified - This review is from a customer who had a verified transaction and was invited to leave a review via Feefo, highly trusted
Trip: Lapland Arctic Adventure
It was the most magical holiday we have ever had as a family of 5. Canterbury Travel representatives were outstanding and went above and beyond. It was truly amazing and a trip we will always remember. Once in a lifetime holiday.
Share: