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Lapland FAQs

We've put together a list of the most frequently asked questions we receive about Lapland to help you plan for your upcoming holiday in 2024 and 2025. If you have any other questions you would like to ask about your Lapland trip, please don't hesitate to contact us via our enquiry form, or call us on 0800 270 0150

Before You Book

How can I make a booking?

How much is the deposit at the time of booking?

Can I pay for my holiday online?

What is included in the cost of my tour?

Is my holiday protected?

Do I need to buy travel insurance?

What is the luggage allowance?

Which airport can I fly from?

Which Lapland destinations do you operate to?

Is the trip suitable for an infant?

Is the holiday suitable for disabled or severely ill children?

If I book the day trip, how much time we will have in Lapland?

After You Book

Can I pay my balance in instalments?

Will I receive a refund if I decide to cancel my holiday?

Can I pre-book seats on the aircraft?

Can I dine A La Carte in Lapland?

What are the passport and health requirements?

Before You Go

When will I receive my itinerary?

Why can't I find any information about my flight on the airport website?

What happens if there is a lack of snow or if the weather is too cold?

At The Airport

Which terminals do your flights operate from?

On The Plane

Is there any entertainment on the flight to Lapland?

When I'm In Lapland

Which type of clothing do you provide?

Is it like visiting an amusement park with a Santa Grotto?

Will we find Santa?

How cold will it be in Lapland?

What is the transfer time from the airport in Lapland to the resort?

Will it be dark during our stay?

Can we book a trip to see the Northern Lights?

Can I drive a snowmobile?

What is the food like in Lapland?

How long is the visit with Santa?

How long is the journey time to the activity locations on the short break Lapland holidays?

Useful Information

Will the representatives speak English?

Will I need to bring a travel adapter?

Is the water safe to drink?

Is WIFI access readily available in the Lapland resorts?

What is the smoking policy?

What is the local currency?

Website and brochure photography

Speak to a Lapland Holiday Expert

Call Us Free On

0800 270 0150